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Macleod Heilan Tours Terms & Conditions
These Terms & Conditions were last updated on the 02/11/2026
Please read these Terms & Conditions carefully before using Macleod Heilan Tours website.
Your access to and use of this service is conditioned on your acceptance of and compliance
with these Terms.
These Terms apply to all visitors who access or use the service.
By accessing or using the service you agree to be bound by these Terms. If you disagree with
any part of these Terms, then you may not access the service.
1 Payment
1.1 Website/booking portal bookings will have the option to pay a non-refundable 20%
deposit instead of paying the full amount at the time of booking. Any bookings cancelled
up to 14 days to the travel date will be refunded 80% of the total cost.
1.2 Invoiced Payments - a deposit of 20% must be paid at the time of booking this is non-
refundable. The remaining balance must be paid in full 4 weeks prior to departure date via
invoice or through our online booking portal.
1.2a
If you prefer to be invoiced to make the payment, we can send this via email and
transac9on fees will apply.
For Card Payments 3% –
A 3% administrative fee will be added, but there are no transaction fees.
Manual Transfer 1.5% -
For manual transfer payments, the admin fee is 1.5%. –
Domestic BACS Free
For domestic manual transfer payments, the admin fee is 0%. –
2 Cancellations and Refunds
We will only cancel tours where circumstances are beyond our control, or which might
jeopardise your safety. In the event we cancel your tour we will notify you as soon as
possible and you will be refunded in full.
2.1 If you cancel your reservation 14 days before departure date a full refund will be made
minus the 20% non-refundable deposit. If the tour is cancelled less than 14 days prior to the
tour taking place sadly you will not get a refund.
2.1
a. Any attractions or ferries booked will be subtracted from the refund.
2.2 Shore Excursions
a. b. If you cancel your reservation 14 days before departure date a full refund will be
made minus the 20% non-refundable deposit.
In the event your ship is unable to dock for whatever reason – you will receive a full
refund miss the 20% deposit.2.3 Any extra services that have been bought via Macleod Heilan Tours ie: ferries and
attractions will not be refunded unless they have not yet been paid for or are fully
refundable.
2.4. Skye Day Tours originating from Armadale ferry port & onward travel
a. We understand that booking a day tour from Armadale where you have travelled by
ferry from Mallaig in the morning carries some degree of risk with the possibility of the ferry
operator Caledonian Macbrayne cancelling the sailing at short notice due to adverse weather
or mechanical/operational reasons & to offer a higher standard of service we have created
specific terms and conditions that work alongside our standard terms.
b. We require written notice 2 days prior to the departure date that you wish to cancel
the tour to receive a full refund minus deposit if the weather is looking like, it may cause
disruption. We must have evidence of this with Caledonian Macbrayne service status being at
yellow or amber status warning which can be found here.
c. Cancellations on the day of the tour that are due to ferry disruption will be refunded a
maximum of 50%.
We will work with you to still carry out the tour if the ferry is delayed.
d. In the event the ferry is cancelled for the return to Mallaig we will endeavour to assist
you on your return to the mainland but will not be held responsible for missed ferries due to
road conditions or ferry operator delays/cancellations which also applies to other forms of
onward travel such as trains and public buses
2.5 Booking through third party sites such as Viator & Get Your Guide
When booking through third party sites such as Viator & Get Your Guide you will be held to
the cancellation policy that they have set.
2.6 Bookings in error – Any bookings made in error will be credited to another reservation or
refunded minus any transaction fees we will incur in submitting the refund.
3 Our Contract With You
3.1 The following are the terms and conditions on which we supply the services to you.
3.2 Please ensure you read and understand these terms when booking with us.
3.3 Bookings can be made via email confirmation and an invoice will be sent out confirming
the following details, the date, start time, length and/or end time shall be specified in Your
Booking and/or Ticket.
3.4 We will confirm your booking by accepting payment from you for the full amount or the
20% non-refundable deposit. You will receive an Invoice/Reference number and ticket.
When we issue your reference number, email or confirmation you will be deemed to have
accepted these terms and the contract between you and us will come into existence.
3.5 You are obliged to pay the balance of the tour amount 28 days prior to the date of the tour
beginning. If not settled before this time the tour will be cancelled and no refund of the
deposit will be made.
3.6 You will have your own personal experienced driver guide on tour. Tours are allocated
tour guides on availability, and you can request certain guides or enquire who will carry out
the tour at any time.
3.7 Standard working hours for custom tours would typically be 0830/0900 – 1700/1730
anything out with these hours will need to be agreed before the tour starts. Planned set tours
the timings will be promulgated on the website/tour sheet.3.8 Transport is provided for the agreed time each day any extra requirements need to be
agreed prior to the start of the tour or on request to the driver/guide at his discretion on tour.
3.9 Any change in passenger numbers may incur a £40 admin charge unless mutually agreed
to cover any admin cost if a price adjustment is required.
4 Departure Times
4.1 We request passengers be at their departure point 10 minutes prior to agreed departure
time. Your driver guide will wait no more than 30 minutes from departure time unless agreed
by writing 24 hours in advance. Discretion can be used by the driver guide on certain
occasions but failure to comply with departure times may result in your tour being cancelled
without a refund.
4.2 Airport pick-ups – any tours or transfers from an airport – driver guide will remain near
the airport and will not go to arrivals hall until client has instructed that the plane has landed
and they have their luggage at hand. Any costs incurred due to driver guide parking longer
than is intended will fall onto the client.
5 Accommodation & Attractions
Accommodation & activities are not included in the tour price, these are booked
independently and are subject to providers T&Cs. Please ensure there is adequate facilities
for evening meals as transport usually ends when drop off is completed at the end of each day
unless any extra requirements have been agreed prior to the tour date.
6 Children
6.1 Children under 18 must be accompanied by an adult. The minimum age for children
travelling with us must be 2 or older. Children must normally use a child car seat until they’re
12 years old or 135 centimetres tall, whichever comes first. We can provide one car seat upon
request at the time of booking. Please arrange in advance with our logistics
team info@macleodheilantours.com.
6.2 If you do not inform us at least 7 days before the travel date that there will be child
seats requirements, we will have the right to not carry your group unless a suitable child seat
is in place.
7 Luggage
7.1 Please be aware that we will be travelling in a Minivan vehicle and although this is
spacious the amount of luggage that can be brought on does depend on the number of
passengers travelling on the tour. Please contact our logistics controller to attain limits if
booking with bigger numbers. As a rough guide we can carry 8 small carry-on style suitcase
OR 6/7 medium OR 4/5 large cases. All with small-medium rucksacks.
7.2 Any wheelchairs or child strollers must be fully collapsible and will count towards the
vehicle’s overall luggage capacity.
7.3 Luggage is transported or stored at the owner’s risk.
7.4 In the event you arrive with too much luggage that will not fit safely and secure in the
rear of the vehicle we will require this to be stored in storage at your cost and any disruptions
to the tour will be at your own cost. Please contact us to confirm luggage space onboard.
8 Insurance
The company meets all statuary insurance requirements, but strongly recommends that
passengers arrange suitable travel, medical and cancellation insurance.
9 Accident or Loss
9.1 Macleod Heilan Tours are not liable for any loss, damage, delay, inconvenience, however
caused, unless due to negligence by the company in which case our liability is limited (except
death or personal injury) for damages to the refund of the tour price.
9.2 Walking on uneven terrain/hiking trails is done at the client’s risk. Our driver guides to
not guide on hikes and are not liable for injury outside of the vehicle.
9.2 Seat belts must ALWAYS be worn in the vehicle as per UK law and parents MUST
ensure children are securely strapped in before the vehicle is in motion. Our driver guides
will have the right to end the tour if these laws are not being adhered to.
10 Customer Conduct
We have the right to cancel without refund any passenger deemed to be under the influence
of drugs or alcohol deemed unsafe or obstructive to our tours. Abusive and violent passengers
will be removed from the tour and no refund will be issued.
11 Your obligations
11.1. You are obliged to ensure you have the means to pay for services whilst on the tour.
Please beware some accommodation providers do not accept card payments so you must
check before tour starts as some amount of cash may be needed whilst on tour.
11.2. Please on the day bring proof of purchase and/or ID to confirm booking.
11.3. Dress appropriately for the tour and wear suitable footwear taking into consideration the
terrain and weather conditions that we may experience whilst on the tour.
11.4. If you cause any damage to our property, you are obliged to indemnify us for the full
cost of replacing the item or repairing the damage.
12. Smoking
Smoking is strictly forbidden whilst onboard the vehicle this is applies to E-Cigarettes. We
will however have plenty of stops on the way which will give time for passengers who wish
to smoke.
13. Photography & Company Use
We use photos taken on tour for promoting the company through various media outlets and
booking with us you accept that you or your group may appear in photography taken whilst
on tour. You can request at any time the removal of any photography that you or your group
may appear in by emailing us at info@macleodhielantours.com14. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and interpreted in accordance with the
laws of Scotland. Any disputes arising from or in connection with these Terms and
Conditions shall be subject to the exclusive jurisdiction of the courts of Scotland
15. In Vehicle Recording
For the safety of our customers and driver our vehicles are fitted with dash cameras that
record forward and rear images. These cameras record the GPS of the vehicle and many
vehicle statistics such as the travelling speed.
We do NOT record sound and will only access the camera information if any safety has been
breached or there are any incidents whilst on tour. By participating in our services, you have
acknowledged this is taking place. You will find more information at our Privacy Policy.
14. Force Majeure
The company does not accept liability for any loss, inconvenience or damage caused by war,
threat of war, riot or civil commotion, terrorist or criminal activity, industrial disputes,
natural disasters, fires, illness, weather conditions, road traffic conditions, temporary
technical, electrical or mechanical breakdown.
15. Ferry Cancellations
In the event of any ferry cancellations or disruption due to mechanical, weather or any
other reason, we (Macleod Heilan Tours) will not be held liable for any additional cost for
missed accommodation, extra accommodation requirements or any other costs that arise
due to ferry disruption. Itineraries may be altered with alternative options to try and give
the best experience possible with the options available at the time. We (Macleod Heilan
Tours) will cover any additional costs incurred for the driver guide if we need to rearrange
the tour specifics. We recommend you have the